How it feels to battle with a flood of AI-generated complaints

Summary

An investigator writes that a human-written grievance at least gets to the heart of the issue immediately. Plus letters from Dexter Jandoo and Pete Bibby Re your article ( ‘AI clog’: UK public bodies battle onslaught of chatbot-generated complaints, 8 November ), I’m a complaint investigator for a housing association. I’ve worked here for nine years, and the scope of my job has completely changed within a few months. I am well-versed in policy and legislation, and I love my job, but it can be unbearable sifting through hundreds of pages of extremely wordy complaints. You only need to look at…

Description from The Guardian.