Many workers break rules to help customers. Their bosses punish them anyway

Summary
Most managers punish everyone the same way for breaking a rule. Employees step out of line for four reasons, and only one is personal gain
Description from Quartz.
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Many workers break rules to help customers. Their bosses punish them anyway
Most managers punish everyone the same way for breaking a rule. Employees step out of line for four reasons, and only one is personal gain
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