Why do people prefer human empathy despite rating AI empathy higher?

Summary
More people are turning to artificial intelligence (AI)-powered chatbots for companionship and to address loneliness. But can AI-generated empathy replace human connection?
Description from Phys.
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Why do people prefer human empathy despite rating AI empathy higher?
More people are turning to artificial intelligence (AI)-powered chatbots for companionship and to address loneliness. But can AI-generated empathy replace human connection?